Refund Policy

Themoure Refund Policy

Effective Date: Last Updated 24th September 2024

At Themoure, we value your satisfaction and strive to provide high-quality fashion pieces. If you are not completely satisfied with your purchase, we’re here to help with our refund and return policy.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The item must be returned within 10 days of delivery.
• The item must be unused, in its original packaging, with tags attached, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Digital downloads and gift cards
• Intimate wear (e.g., lingerie, swimwear)
• Personalized/custom-made products
• Clearance or final sale items

3. Refund Process

1. Contact our support team at support@themoure.com with your order details.
2. If your return is approved, we will provide you with return instructions.
3. Once we receive and inspect the item, we will process your refund.
4. Refunds will be issued to the original payment method within 7 business days.

4. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider.
• If the issue persists, contact us at support@themoure.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@themoure.com.

6. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service as we are not responsible for lost returns.

7. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.

For any questions, feel free to reach out at support@themoure.com.